| How do I register ? |
Registration is a simple fully automated process. Click on Register now and select the type of registration form(Agent or Supplier). Fill the comprehensive fields and after submitting the form, click on the confirmation link that is sent in the response mail.
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| What is the registration fee? |
Farepool.com does not charge any registration fee. The registration is free of charge with no hidden costs.
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| Why can’t I login after putting the right credentials ? |
Check for the blank space before the credentials. The space is considered a character if placed so. Also, check for CAPS. Passwords are case sensitive. Also, make sure that you have clicked on the confirmation link of the response email.
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| How do I update my agencies information on the account? |
Once you have logged in, You need to click on ‘Settings’ under ‘Company Management’, you can enter any new information. The changes reflect in real time.
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| How do I earn money(define markups)? |
Once you have logged in, Go to ‘Settings’ under ‘Markup Level’ define specific mark ups and hit save. Once done these markups would reflect spontaneously.
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| What if I don’t have Skype Id ? |
Though we prefer Skype for its high quality chatting environment, we are available on other chatting sites as well. Please refer to Contact Us.
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| What is the air-tickets rescheduling procedure? |
In such a case, please contact the airline directly and forward your request to them.
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| Will the ticket/voucher issued bear Farepool.com or the suppliers name or the agency name? |
The ticket/vouchers would carry your agencies detail.
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| What is an e-ticket? |
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandatory.
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| How do I know my reservation was booked? |
You will receive an SMS and email on confirmation of your booking with Farepool.com.
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| What is the maximum number of seats I can book for airfares in a single search? |
You can book a maximum of 9 seats in a single search. For more seats, use a separate search.
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| How many rooms can be booked in a single search? |
A maximum of three rooms can be booked in a single search. Each room can have different occupancies. Though, the results are subjected to availability.
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| How do I check my available balance? |
Once you have logged in, you would notice on the left hand side your balance and available credit. You can also get the information under ‘Accounts’ in ‘Account Statement’.
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| Where do I find my bookings? |
Once you have logged in, Click on the Booking drop down to explore different options like ’My Bookings’ ‘Open Existing’. If you are looking to retrieve your earlier bookings, click on ‘Open Booking’ and feed in information. Hit ‘Search’ to get the booking.
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| How do I filter deals shown in results? |
Once you have defined your search parameters, you get many deals retrieved. Use the filters on the left hand side to further precise your search and arrange the deals in ascending or descending order of their cost.
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| How do I assign roles and rights for my associates? |
Once you have logged in, Click on ‘Settings’ under ‘User Roles and Rights’ you will get your different users listed. Once you have selected one, you can assign new roles and rights by either selecting or deselecting the check boxes.
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| Is there any transaction fee on credit cards charged by Farepool.com? |
No, Farepool does not charge any transaction fee on credit cards or any form of payment.
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| Why do I not see the login fields for Suppliers? |
Once you have requested for registration, the application is screened by the specialist team at Farepool.com and following a proper communication, the procedure of uploading your inventory is conveyed to you.
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| How does Farepool get such economical deals? |
Farepool.com with its burgeoning agent's side attracts multiple suppliers to upload their content on Farepool.com for a bigger reach and proportionally with more economical quotations.
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| What all can I buy on Farepool.com? |
Farepool.com lets you book best deals of Airfares, Hotels, Car-Rentals and Packages. The booking process is extremely simple with prepaid paid account or live/cash payments.
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| How do we make payments? |
A Farepool.com account holder can make offline as well as online payments. Farepool.com accepts all the offline payments and is integrated with all the major payment gateways to give you the comfort of paying through your debit or credit cards.
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| How do I know about the supplier from whom I have purchased a deal? |
Farepool.com doesn’t show any supplier's info on the results or purchases. It rather lets you put your agency details on the invoice and sell it to the end customer under your name.
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